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Images Still Scale (Sometimes)
planned
Julie Gargan
I reported a bug a while back about images scaling to full screen. It was marked as fixed - but I am still encountering this problem from time to time. I can't seem to discern a pattern as to when an image will scale and when it will display at actual size - but I'd say probably about 10% of the time I am getting a scaled image. Sometimes if I restart Flow it goes back to displaying images at actual size and sometimes it does not.
To give an example, I am currently looking at one task where I gave someone a note on a 320x50 jpg - which is displayed at exact size when I click on it. Then the designer updated that jpg and uploaded the revised jpg a couple minutes later and the updated one is scaling to full screen (which makes it hard to review since that is probably about 6x scale). I tried restarting Flow, which corrected a scaling issue I was having about 30 minutes ago, this time it did not fix it.
If you need system info, I am using the app, on a Mac running OS 10.14.6.
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Regan
planned
Daniel Scrivner
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Regan
Hi @Julie Gargan! Thanks for checking in on this! It looks like in the previous bug report there was a request for some additional information. Would you be able to share a screenshot of the image as it appears in Flow- if possible could you also confirm the file size of the image in your example or attach the file with your screenshot? You can share this information here or send it directly to help@getflow.com. Thanks again!
Julie Gargan
@Regan: I can't send screenshots - it would include client work that I am not allowed to share and as for file sizes - it is always happening with banner ad jpg files - so file sizes would typically range between 10k-100k for the most part.
Regan
@Julie Gargan: would you be able to send the files that aren’t displaying properly so that we can look into this further? You can send them directly to help@getflow.com
Julie Gargan
@Regan: Hi, sorry, no I can not NDAs prevent me from sharing work before it is approved. However - I do want to note, the same file can display scaled at one instance and not scaled in another, so I'm not sure it is tied to the images.
Regan
@Julie Gargan: Unfortunately without looking into it more in-depth we wouldn’t be able to pinpoint the issue exactly but it sounds like the metadata is being stripped when the files are being downloaded, revised, and re-uploaded.
Daniel Scrivner
@Julie Gargan: Yeah, we hear you. We think the issue you're encountering is happening only while the file is being uploaded and processed by our servers. For context, the image you see initially after the file has been uploaded is just a preview of the file based on the local version you uploaded. Once we have the final processed file ready we swap out that local preview for the official file. During processing we look at the metadata of each file to understand the height, width, and resolution.
Does that sound like an accurate description of what you're encountering? Are the incorrectly sized image(s) appearing immediately after you upload them?
Julie Gargan
@Daniel Scrivner: hi Daniel. Hmm, I'm not sure. I'm usually looking at files other people have uploaded and asked me to review and I haven't paid attention to how recent the post is when I've been encountering the scaling issue vs not. But I'll pay attention over the next week to see if that is when I am encountering it and report back. Thanks for the follow up! About how long does it typically take for the metadata to get processed?
Regan
@Julie Gargan: thanks for keeping track of this! Were you able to find a commonality in the age of the posts you were encountering a scaling issue with?
Julie Gargan
@Regan: Hi Regan. Yes I've tested this and it seems to happen on new posts and not on old posts. One thing to flag - in the description I can't tell if it is being assumed that I am looking at files that I have uploaded. That is never the case. I am always reviewing files others have uploaded and tagged me on to review. But as far as I can tell, lately, when I encounter the issue if I wait a couple minutes and refresh then they go to the correct size (I don't believe this was not the case before, or perhaps I was not waiting long enough). Can you let me know about how long it typically takes for the meta data to get processed when an image is uploaded? I had asked this previously and was waiting for that response which is why I hadn't responded. Thank you for following up!
Regan
@Julie Gargan: Thanks for confirming! It shouldn't be taking several minutes for the meta data to process so we're looking into what could be causing this delay now. Have you noticed this just happening with attachments in task comments or is this also happening for attachments in the task notes and chat messages?
Regan
@Julie Gargan we'd still like to look into this issue for you! Would you be able to provide the EXIF data for an image that isn't scaling properly? We're hoping to be able to recreate the issue on our side by creating an identical environment using an image with the same resolution, colour depth, dots per inch, etc.
Julie Gargan
@Regan: Hi! Sure - I JUST happened to me in fact (it had been a while since I've seen it though). Here's all the details around it (not sure what might be useful, so just giving you anything I can think of:
- Like the last couple times, I clicked on it soon after it was posted (as soon as I saw it appear in the chat)
- I was not the one posting it, I was reviewing a post from someone in Manilla in the Philippines. I am in Los Angeles. (though in the past this has happened to me with people in LA too)
- I refreshed after a minute and it went back to the correct size
- I have to view in the web platform now because I was having an issue with not being able to get the app to pop up from the email links (I think that is an issue with my computer though). However when I first encountered this it was an issue in the desktop app.
- it was posted as an attachment to a comment not as part of a task.
- it was the second time this image (with the same file name) was posted (it was a revision from the previous round so the image looked different, but had the same name)
- There are 49 image files all on that same thread (the thread spanned from Jan 14 to today)
- at the time two images were posted together (identical specs)
- I am on a mac, OS Mojave viewing in Chrome
Here's all the details on the file it just occurred with:
type: PNG
size: 190x336
Color: RGB
Depth: 8
Weight: 92 KB (91,846 bytes)
DPI: 72
Regan
@Julie Gargan: Thanks so much for those excellent details! We're looking into the source of this very tricky bug now and we'll let you know as soon as we have a fix ready to ship!